New ITIL-4-CDS Test Online, ITIL-4-CDS Interactive Practice Exam

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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q44-Q49):

NEW QUESTION # 44
Which approach may help to improve incident resolution times by moving support activities from specialist teams to frontline teams or users?

Answer: A


NEW QUESTION # 45
Which statement about `service integration as a service' isCORRECT?

Answer: D


NEW QUESTION # 46
A software development company wants to transition from a traditional working model to one focused on innovation and adaptability. The management has recognized a need to support changes in the mindset among employees, particularly those accustomed to the traditional approach. However, the management has encountered resistance from long-standing employees who are accustomed to traditional methods. What strategy should the company adopt to effectively facilitate this cultural shift?

Answer: C


NEW QUESTION # 47
An organization with established processes for managing incidents, changes, and problems, receives a high volume of calls from users complaining that their issues are not being resolved efficiently. What should the organization do FIRST to start to improve the situation?

Answer: D


NEW QUESTION # 48
During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

Answer: B


NEW QUESTION # 49
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